سياسة الخصوصية

ميدان

MAYDAN PRIVACY POLICY

Version 2.1
Last Updated: 3 August 2026

This Privacy Policy explains how Maydan ("Maydan", "we", "our", or "us") collects, uses, stores, processes, shares, and protects personal information when you use the Maydan platform, including our mobile application, website, booking services, tournaments, training services, customer support channels, and related services.

Maydan is a digital sports booking and services platform currently operating in the Sultanate of Oman.

By accessing or using Maydan, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

1. WHO WE ARE

Maydan is a digital platform designed to enable users to:

Book sports courts and facilities.
Discover available sports venues.
Join sports activities and events.
Book coaches and trainers.
Participate in tournaments and leagues.
Manage sports bookings and reservations.
Connect with sports venues and service providers.

Maydan acts primarily as a technology platform connecting users with independent sports venues, coaches, trainers, tournament organisers, and other sports service providers.

Unless otherwise stated, these service providers operate independently and may have their own terms, policies, and responsibilities.

2. INFORMATION WE COLLECT

We may collect different types of information depending on how you use Maydan.

A. Information You Provide Directly

When creating an account, making a booking, registering for a tournament, communicating with us, or using certain Maydan services, you may provide information such as:

Full name.
Mobile number.
Email address.
Profile photograph.
Date of birth.
Gender, where provided.
Nationality, where provided.
Emergency contact information, where applicable.
Team information.
Tournament registration information.
Sports or skill-level information.
User preferences.
Communication preferences.

We only request information that is reasonably necessary for providing and improving Maydan services.

B. Booking and Activity Information

When you use Maydan, we may collect information relating to:

Court reservations.
Venue bookings.
Training sessions.
Coaching sessions.
Tournament registrations.
Sports events.
League participation.
Booking history.
Cancellation history.
Attendance or no-show information.
Payment and transaction history.
Refund history.
Customer support interactions.

This information may be used to manage bookings, improve our services, resolve disputes, prevent abuse, and provide customer support.

C. Payment Information

When you make payments through Maydan, payments may be processed by authorised third-party payment service providers.

Maydan generally does not store complete payment card information such as full card numbers, CVV codes, or equivalent authentication credentials.

We may receive and retain limited payment-related information such as:

Transaction identifiers.
Payment status.
Payment amount.
Payment date.
Refund information.
Payment method type.
Related booking information.

Transaction records may be retained where reasonably necessary for accounting, auditing, fraud prevention, dispute resolution, and compliance with applicable laws.

D. Location Information

With your permission, Maydan may access your device location to provide features such as:

Showing nearby sports courts.
Showing nearby sports facilities.
Improving venue search results.
Calculating or displaying distance from venues.
Recommending nearby sports activities or events.

Location access is subject to your device permissions.

You may disable location access at any time through your device settings. However, certain location-based features may become unavailable or less accurate.

Maydan will not access precise device location without the permissions required by the applicable operating system.

E. Device and Technical Information

When you access Maydan, certain technical information may be collected automatically, including:

Device type.
Device model.
Device identifiers where permitted.
Operating system and version.
Browser type.
Application version.
Preferred language.
IP address.
Login information.
Session information.
Crash logs.
Diagnostic information.
Network-related information.
Security-related technical information.

This information helps us maintain platform security, troubleshoot technical problems, and improve application performance.

F. Analytics Information

We may use analytics technologies to better understand how Maydan is used.

Analytics information may include:

Screen or page views.
Feature usage.
Session duration.
Navigation patterns.
Interaction with buttons or features.
Application errors.
Crash reports.
General usage trends.

Where required by law or platform rules, analytics technologies will be used only after obtaining the appropriate permissions or consent.

G. User-Generated Content

Users may voluntarily provide content such as:

Reviews.
Ratings.
Comments.
Profile information.
Team information.
Tournament results.
Photographs.
Videos.
Feedback.
Customer support messages.

Users are responsible for the content they submit and should avoid sharing unnecessary personal, confidential, or sensitive information.

3. HOW WE USE YOUR INFORMATION

We may process personal information for purposes including the following.

Account Management

We may use information to:

Create and maintain user accounts.
Authenticate users.
Verify contact information.
Maintain account security.
Prevent unauthorised access.
Recover or manage accounts.

Booking Management

We may use information to:

Process bookings.
Confirm reservations.
Manage court availability.
Manage cancellations.
Process or coordinate refunds.
Facilitate participation in tournaments or events.
Maintain booking history.

Service Delivery

We may use information to:

Connect users with sports venues.
Connect users with coaches and trainers.
Facilitate communication related to a booking.
Connect users with tournament organisers.
Provide customer support.
Manage platform services.

Communications

We may communicate with users to:

Send booking confirmations.
Send booking reminders.
Send cancellation notices.
Send tournament or event information.
Send payment confirmations.
Send refund information.
Send security alerts.
Respond to customer support requests.
Communicate important changes affecting a booking or account.

Platform Improvement

We may use information to:

Improve Maydan features.
Improve application performance.
Analyse usage trends.
Fix errors and technical problems.
Develop new features.
Improve reliability and security.
Improve the overall user experience.

Fraud Prevention and Security

We may process information to:

Detect fraudulent transactions.
Prevent misuse of the platform.
Detect suspicious account activity.
Investigate chargebacks.
Investigate booking disputes.
Prevent manipulation of bookings or no-shows.
Protect users and service providers.
Maintain platform security.

Legal and Regulatory Compliance

We may use or disclose information where reasonably necessary to:

Comply with applicable laws and regulations.
Respond to legally valid requests from authorities.
Comply with court orders.
Protect legal rights.
Investigate disputes.
Enforce applicable Terms and Conditions.
Protect users, Maydan, venues, or other parties.

4. BASIS FOR PROCESSING PERSONAL INFORMATION

Maydan processes personal information in accordance with applicable laws, including the data protection requirements applicable in the Sultanate of Oman.

Depending on the circumstances, personal information may be processed:

With your consent.
Where processing is necessary to provide a service you have requested.
Where processing is necessary to complete or manage a booking or transaction.
Where processing is required to comply with applicable laws or regulatory obligations.
Where otherwise permitted under applicable law.

Where your consent is required, you may withdraw that consent subject to applicable law.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

Certain services may not be available if the information required to provide those services cannot be processed.

5. WHO WE SHARE INFORMATION WITH

Maydan does not sell users' personal information.

We may share limited information when reasonably necessary to provide our services.

Sports Venues and Facility Operators

When you make a booking, relevant information may be shared with the venue or facility operator.

This may include:

User name.
Contact information where necessary.
Booking information.
Booking date and time.
Attendance information.
Relevant booking requests.

Coaches and Trainers

Where a user books a coaching or training service, relevant information may be shared with the selected coach or trainer for the purpose of providing the requested service.

Tournament and Event Organisers

Information required to register or participate in tournaments, leagues, or sporting events may be provided to the relevant organiser.

Payment Service Providers

Payment providers may process information necessary to:

Process payments.
Process refunds.
Manage chargebacks.
Verify transactions.
Prevent payment fraud.

Payment providers process payment information according to their own applicable policies and legal obligations.

Technology Service Providers

Maydan may use third-party technology providers that assist with services such as:

Cloud hosting.
Application infrastructure.
Analytics.
Crash reporting.
Push notifications.
Mapping and location services.
Authentication.
Customer support.
Security monitoring.

These providers should only receive information reasonably necessary to provide their services.

Government and Regulatory Authorities

Information may be disclosed where required or permitted by law, including:

In response to a lawful court order.
In response to a legally valid government request.
For regulatory compliance.
For fraud investigations.
Where necessary to protect safety or security.

6. PUSH NOTIFICATIONS

With the required device permissions, Maydan may send push notifications relating to:

Booking confirmations.
Booking reminders.
Booking cancellations.
Tournament schedules.
Tournament or event updates.
Payment confirmations.
Refund notifications.
Security notices.
Customer support updates.
New features.
Promotional campaigns, where permitted.

Users may control or disable push notifications through their device settings.

Disabling push notifications does not prevent Maydan from displaying important information inside the application.

Marketing or promotional communications will be sent only where permitted under applicable law and where any required consent has been obtained.

7. EMAIL, SMS, AND MARKETING COMMUNICATIONS

Maydan may use email, SMS, push notifications, or other permitted communication channels for operational communications, including:

Booking confirmations.
Account verification.
Payment information.
Security alerts.
Customer support.
Important service announcements.

Subject to applicable law and required consent, users may also receive:

Promotions.
Campaign announcements.
Sports-related offers.
Feature announcements.
Newsletters.

Users may withdraw their consent to marketing communications through the available opt-out mechanism or by contacting Maydan.

Opting out of marketing communications does not prevent us from sending communications that are necessary for providing a requested service, maintaining account security, or managing an existing booking or transaction.

8. COOKIES AND SIMILAR TECHNOLOGIES

Maydan websites and web-based services may use technologies such as:

Cookies.
Pixels.
Session storage.
Local storage.
Similar web technologies.

These technologies may be used to:

Maintain user sessions.
Remember preferences.
Improve website functionality.
Analyse platform usage.
Support authentication.
Maintain security.
Improve user experience.

Users may manage cookie permissions through their browser or device settings where applicable.

9. THIRD-PARTY SERVICES

Maydan may integrate with third-party platforms and services, including, where applicable:

Apple App Store.
Google Play.
Payment gateways.
Mapping and location services.
Analytics services.
Push notification providers.
Authentication providers.
Communication providers.

Third-party providers may independently process information according to their own privacy policies and terms.

Users are encouraged to review the privacy policies of third-party services they use.

Maydan is not responsible for independent data processing activities conducted by third parties outside Maydan's reasonable control.

10. DATA SECURITY

Maydan takes reasonable administrative, organisational, and technical measures designed to protect personal information against:

Unauthorised access.
Unauthorised disclosure.
Loss.
Misuse.
Alteration.
Destruction.
Other unlawful processing.

Security measures may include:

Encrypted network communications.
Secure authentication.
Access controls.
Restricted administrative access.
Secure hosting environments.
Security monitoring.
Logging and auditing systems.
Internal access restrictions.

However, no electronic storage, transmission, or information system can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials and should not share passwords or verification codes with others.

11. ACCOUNT DELETION

Users may request deletion of their Maydan account through the account deletion functionality provided within the application.

Where available, this functionality may be accessed through the account or profile settings.

Users may also contact Maydan regarding account deletion or privacy-related requests at:

maydancourts@gmail.com

When an account deletion request is processed:

Account access may be permanently disabled.
Login credentials may be removed.
Personal information may be deleted or anonymised.
Certain user-generated content may be removed or anonymised where appropriate.

Some information may need to be retained after account deletion where required or permitted by applicable law, including information required for:

Financial records.
Accounting obligations.
Tax obligations.
Fraud prevention.
Security investigations.
Payment disputes.
Chargebacks.
Legal claims.
Enforcement of legal rights.

Deletion of an account does not necessarily require the deletion of information that Maydan is legally required or permitted to retain.

12. DATA RETENTION

Maydan retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

The applicable retention period may depend on:

The nature of the information.
The purpose for which it was collected.
Whether the user's account remains active.
Booking and transaction history.
Legal and regulatory obligations.
Accounting and tax requirements.
Fraud prevention requirements.
Security requirements.
Pending disputes or legal claims.

When information is no longer required, it may be securely deleted or anonymised.

13. YOUR PRIVACY RIGHTS

Subject to applicable laws, users may have the right to request:

Access

Information about personal data processed by Maydan and, where applicable, a copy of such information.

Correction

Correction or updating of inaccurate or incomplete personal information.

Deletion

Deletion of personal information where the conditions for deletion under applicable law are satisfied.

Withdrawal of Consent

Withdrawal of consent previously provided for certain processing activities.

Restriction or Objection

Restriction of or objection to certain processing activities where provided by applicable law.

Data Transfer

A copy or transfer of personal data where this right is available under applicable law.

Information About Processing

Information regarding how and why personal information is being processed.

Requests may require reasonable identity verification to protect users from unauthorised requests.

Privacy requests may be submitted to:

maydancourts@gmail.com

Maydan will respond to valid privacy requests within the period required by applicable law.

Users may also have the right to submit a complaint to the competent data protection or regulatory authority in the Sultanate of Oman.

14. CHILDREN'S PRIVACY

Maydan is primarily designed for adult users.

Users under the age of 18 should use Maydan only with the knowledge and consent of their parent or legal guardian where required by applicable law.

Where Maydan knowingly processes personal information relating to a child and guardian consent is legally required, Maydan will seek the appropriate guardian consent.

Parents or legal guardians may contact Maydan regarding information associated with a minor by emailing:

maydancourts@gmail.com

Maydan may request appropriate verification before providing access to, modifying, or deleting information relating to a minor.

15. INTERNATIONAL DATA TRANSFERS

Maydan currently operates primarily within the Sultanate of Oman.

Some technology, hosting, analytics, payment, authentication, or other service providers used by Maydan may process or store information outside Oman.

Where personal information is transferred outside the Sultanate of Oman, Maydan will take appropriate measures where required by applicable law to ensure that such transfers are conducted in accordance with applicable data protection requirements.

As Maydan expands into GCC countries or other jurisdictions, information may also be processed in those locations where permitted by law.

16. FRAUD PREVENTION AND PLATFORM SAFETY

Maydan may monitor activity on the platform where reasonably necessary to:

Detect fraud.
Prevent misuse.
Detect suspicious transactions.
Investigate payment chargebacks.
Investigate booking disputes.
Investigate manipulation of cancellations or no-shows.
Protect users.
Protect venue operators.
Protect coaches and trainers.
Maintain platform integrity.
Maintain platform security.

Accounts reasonably suspected of fraudulent, abusive, or unlawful activity may be restricted, suspended, or terminated in accordance with applicable terms and laws.

17. CHANGES TO THIS PRIVACY POLICY

Maydan may update this Privacy Policy from time to time to reflect:

Changes to our services.
New platform features.
Changes in technology.
Changes to legal or regulatory requirements.
Changes to our data processing practices.

The updated Privacy Policy will be made available through the Maydan application, website, or other appropriate channels.

The "Last Updated" date at the top of this Privacy Policy will indicate when the latest revision was published.

Where required by applicable law, Maydan will provide additional notice or obtain consent before material changes affecting the processing of personal information take effect.

18. CONTACT US

For questions, privacy requests, account deletion requests, complaints, or other concerns relating to this Privacy Policy or Maydan's handling of personal information, you may contact us at:

Maydan
Digital Sports Booking Platform
Sultanate of Oman

Email: maydancourts@gmail.com
Phone / WhatsApp: +968 9077 7856

At the present time, Maydan operates as a digital platform and should not be interpreted through this Privacy Policy as representing a registered company or legal entity unless and until such registration information is formally added to this Privacy Policy.